To give yourself the best chance of a successful data recovery, please protect your media during shipment. Since drive components are extremely delicate, any jarring of the hardware can cause additional damage and can make the recovery more difficult or even impossible. Please implement the following steps to help protect your media during shipping.
* The damaged media should be placed in anti-static bubble wrap, anti-static foam or an anti-static bag and placed in a box - usually a box twice the size of your media.
* The box should have enough room for both the media and some type of additional packing material that allows for NO movement at all. The box should also have sufficient barrier room around the inside edges to absorb any impact during shipping.
* If you have multiple drives, tapes or other removable media that need data recovery, ship them in separate boxes or make sure they are separated enough with packing material so there will be no contact.
* As always, if you have any questions about packaging damaged media please contact us.
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